Your workers text. Sidekick handles the rest.
Workers report issues by text. Sidekick creates the work order, routes the right person, and turns every fix into searchable knowledge — without asking the floor to learn another system.
Turn frontline texts into tracked work and reusable know-how.
A worker texts the issue
Equipment issues, safety hazards, quality problems, supply needs — workers describe what they see in plain language from any phone.
Sidekick structures the work
Sidekick identifies the asset, sets priority, creates the work order, and routes the right technician with the right context.
The fix becomes knowledge
The technician closes the loop by text. The resolution is saved as searchable history so the next problem gets solved faster.
Reported immediately vs. discovered too late.
The issue gets captured, routed, and logged before it disappears into a hallway conversation, clipboard, or memory.
Every fix leaves your operation less fragile.
When a tech fixes a machine, Sidekick captures the resolution in plain English with the asset, the steps, and who handled it. Next time it breaks, your team can ask what worked last time and get a grounded answer.
Common questions.
Talk to a real human about your operation.
Tell us a little about your operation and we'll set up a short call to see whether Sidekick can help with issue reporting, workflow routing, and knowledge capture.